Duplicate email addresses can be in the same list, however, Act-On suppresses duplicates automatically when emails are sent to that list.
Considerably reduce the possibility of duplicates by moving from Marketing Lists to Audience Center Contacts; the central place to manage & organize your contacts and segments and to streamline your workflow within Act-On.
One way to help keep the 'not sent/suppressed' figures low in a Sent Message report and to maintain a high-quality list is to delete the duplicate records. This can be accomplished directly within the list.
Follow the steps below to delete duplicate records in a list:
- Go to Lists > Marketing Lists, or Other Lists > Form Submissions, or Webinar Lists.
- Find the list you want & on the right, click the down arrow & select Maintenance > Delete Duplicates. A list of all the duplicate records by email address appears.
- Click the email address that you would like to review. Act-On will show all the records associated with that email address.
- Decide if you wish to Keep All or keep a specific record.
- Click the red Delete icon at the top of the page.