Act-On updates the platform regularly with new features, enhancements, and bug fixes. Because that means brief service interruptions, it helps to know when those updates happen and what to expect during them.
Release Schedule
Timing varies by the region where your account is hosted.
| Region |
Act-On Hosts |
Release |
| North America | aorpci | Wednesday, 8:00pm PT (Daylight Saving observed) |
| Europe | adepci1-4, aiep | Thursday, 2:00am UTC (Daylight Saving not observed) |
| Asia-Pacific | adepci500 | Fridays, 2:00am UTC+8 (Daylight Saving not observed) |
If this schedule changes, we will provide updates through the channels mentioned below.
What happens during a release?
There are two separate events in a typical product update:
-
Up to one hour delay in processing:
- List uploads
- Email message sends
- CRM syncs
- Automated Program steps
-
A one-minute restart that makes certain services unavailable:
- Logging in to the platform
- Access to public landing pages and forms
- Recording of form submissions
Delayed services (#1 above) will resume once the update is complete.
Unavailable services (#2 above) will be functional again in under a minute.
How can I prepare for updates?
Make sure to save any work that's in progress before the update begins. Also, please account for a very brief disruption to your Act-On programs, messages, and content during the window.
What about updates outside the normal schedule?
To keep customers' accounts running smoothly, we sometimes perform proactive, unscheduled updates. This is usually done to prevent system issues long before they happen. We will send out communications via email and/or inside the platform to make you aware of these events.
How can I get more information?
Unplanned maintenance notifications: Subscribe to our status page at status.act-on.com to receive email notifications for any other site functionality impacting events besides the planned weekly updates.
Feature/enhancement details: Get release notes in the Updates from Act-On section of Connect.