General FAQs
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Act-On Product Release Schedule and FAQs
We regularly update the Act-On platform with new features, system enhancements, and bug fixes. The...
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Supported Browsers for Act-On
For the best Act-On experience, use one of the following browsers & update it to the latest versio...
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What address is used for Act-On system alerts?
By default, Act-On sends system alerts from alert@alerts.act-on.com. This includes messages like: ...
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GDPR Resources
General Data Protection Regulation (GDPR) has been in force since May 2018. Here are some resource...
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GDPR FAQs
Here are answers to common questions about how General Data Protection Regulation (GDPR) affects A...
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Understanding Active Contacts
Your Act-On account is licensed for a monthly maximum number of Active Contacts. See your total in...
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How Can I Use JavaScript in Act-On?
JavaScript is supported within Act-On, but is restricted in some components of the application. J...
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How are Top 20 Search Terms determined?
The Website Visitors report (go to Reports > Website Visitors) provides the Top 20 search terms.Wh...
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What are Standard Field Names?
Standard Field Names connect the contact fields Act-On needs (name, email, etc.) with the field na...
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Right to Access Requests
Comply with GDPR's Right to Access requirement by extracting data to share with a customer or pros...
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Why the location from an IP Address may be unreliable and what to do instead
Act-On uses IP addresses to determine location through a third-party provider. IP addresses are no...
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Supported Languages in Act-On
Set your preferred language for Act-On. At the top right, click your name & in the menu that appea...
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Generating HAR Files for Troubleshooting
Support may ask you to record a HAR file when troubleshooting your issue. When you report an issue...