General FAQs
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Act-On Product Release Schedule and FAQs
We regularly update the Act-On platform with new features, system enhancements, and bug fixes. The...
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Supported Browsers for the Act-On Application
Supported Browsers To ensure the best possible experience, we recommend that you use one of the fo...
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What address is used for Act-On system alerts?
By default, Act-On sends system alerts from alert@alerts.act-on.com. This includes messages like: ...
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GDPR Resources
The General Data Protection Regulation (GDPR) started enforcement on May 25th, 2018. Here are some...
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GDPR FAQs
This article answers common questions about how the General Data Protection Regulation (GDPR) affe...
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Understanding Active Contacts
Your Act-On account is licensed for a certain monthly number of maximum Active Contacts. Your tota...
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How Can I Use JavaScript in Act-On?
JavaScript is supported within Act-On, but is restricted in some components of the application. J...
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How are Top 20 Search Terms determined?
In our Website Visitors report (go to Reports > Website Visitors), we provide a set of Top 20 sear...
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What are Standard Field Names?
Standard Field Names allow you to connect: the contact fields Act-On needs (name, email, etc.) ...
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Right to Access Requests
Act-On allows you to comply with GDPR's Right to Access requirement by extracting data that can be...
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Why the location from an IP Address may be unreliable and what to do instead
Act-On uses IP addresses to determine location through a third-party provider. IP addresses are no...
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Supported Languages in Act-On
Act-On allows you to set a preferred language for the application interface. If you click your nam...
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Generating HAR Files for Troubleshooting
When reporting an issue, Support may occasionally need additional information about the network re...