Comply with GDPR's Right to Access requirement by extracting data to share with a customer or prospect. If you receive a Right to Access request, follow this process.
Use the Print All option on the Contact Report
- Open a contact's Contact Report. For example,
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- Go to Audience Center > All Contacts & open the segment All Act-On Contacts. Find the contact you want (search is available at the top right), hover over the contact & on the right click Contact report:
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- Go to Lists > Marketing Lists & click the list containing the contact you want to open. From the list, click the contact to open their contact report.
- In the Contact Report, at the top left, click > Print All, & using your browser's print settings, save as a PDF.
- Share the PDF directly with the customer.
Print All is different from the Print option. Print All finds the matching email address in all lists & segments, & prints a combined Contact Report containing an Info tab section for each to present all the stored data. Behaviors are the same for a given email address in Act-On regardless of the list or segment the contact is in, so there are no multiple Timeline tabs printed.