Product Release FAQs

When does system maintenance take place?

Releases are scheduled every week – timing varies by region.

• Europe: Wednesdays, 12:30-1:30am GMT
• Americas and all other regions: Tuesdays, 7:30-8:30pm PT

If this schedule changes, we will provide updates through the channels mentioned below.

What is the impact to my account?

There are two separate events in a typical maintenance window:

1. A one-hour delay in processing of:
   • List uploads
   • Email message sends
   • CRM syncs
   • Automated program steps
2. A one-minute restart that makes certain services unavailable:
   • Logging in to the platform
   • Access to public landing pages and forms
   • Recording of form submissions

As seen above, some services are paused for the majority of the maintenance window, while others are unavailable for about one minute.

How can I prepare for this downtime?

Make sure to save any work that is in progress before the maintenance window begins. Also, please account for a very brief disruption to your Act-On programs, messages, and content during the window.

What about releases outside the normal schedule?

To keep customers' accounts running smoothly, we sometimes perform proactive, unscheduled maintenance. This is usually done to prevent system issues long before they actually happen. We will send out communications via email and/or in the application to make you aware of these events.

How can I stay informed about releases?

Maintenance notifications: Subscribe to our status page at status.act-on.com. You will be notified at the start and end of maintenance, as well as for any other unplanned system outages.

Feature/enhancement details: Check our Product Release Notes in the Act-On Community. These are usually posted the next day after the release is complete.