Product Release FAQs

When are Weekly Product Updates?

Timing varies by the region where your account is hosted:

• Europe: Wednesdays, 2-3am GMT/BST (British Summer Time)
• North America: Tuesdays, 8-9pm PT

If this schedule changes, we will provide updates through the channels mentioned below.

What is the impact to my account?

There are two separate events in a typical product update:

1. A one-hour delay in processing of:
   • List uploads
   • Email message sends
   • CRM syncs
   • Automated program steps
2. A one-minute restart that makes certain services unavailable:
   • Logging in to the platform
   • Access to public landing pages and forms
   • Recording of form submissions

Delayed services (#1 above) will resume once the update is complete. Services that are unavailable (#2 above) will be functional again in under a minute.

How can I prepare for updates?

Make sure to save any work that's in progress before the update begins. Also, please account for a very brief disruption to your Act-On programs, messages, and content during the window.

What about updates outside the normal schedule?

To keep customers' accounts running smoothly, we sometimes perform proactive, unscheduled updates. This is usually done to prevent system issues long before they actually happen. We will send out communications via email and/or inside the platform to make you aware of these events.

How can I get more information?

Maintenance notifications: Subscribe to our status page at status.act-on.com to receive email notifications for any events besides the planned weekly updates.

Feature/enhancement details: Get release notes in the Updates from Act-On section of the community. These are usually posted the next day after the release is complete.