Contacts may get into a Program that you don't want. Use a Wait step to pause those Contacts from moving forward, & they can then be manually removed from the Program. Once removed, the contact will immediately exit the program. Here's how:
- Click Automation > Automated Programs.
- Find the program that you need to remove a contact from, hover over it, and then click Show dashboard:
- In Report > Steps, find the wait step the contacts are in, and click the number of waiting contacts, here:
- Locate the line for the contact you need to delete and on the right, click Exit Contact: