Removing Contacts from Wait Steps Manually

  • Updated

Contacts may get into a Program that you don't want. Use a Wait step to pause those Contacts from moving forward, & they can then be manually removed from the Program. Once removed, the contact will immediately exit the program. Here's how:

  1. Click Automation > Automated Programs.
  2. Find the program that you need to remove a contact from, hover over it, and then click Show dashboard:

Removing Contacts from Wait Steps Manually 01.png

  1. In Report > Steps, find the wait step the contacts are in, and click the number of waiting contacts, here:

Removing Contacts from Wait Steps Manually 02.png

  1. Locate the line for the contact you need to delete and on the right, click Exit Contact:

Removing Contacts from Wait Steps Manually 03.png

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