Act-On's rebuilt outbound email experience is coming to all customers in a few weeks. It brings your email messages together in one place, with cleaner engagement numbers you can trust for decision-making. Since opening the beta, we've kept building based on what participants told us, and here's a look at what to expect as we move toward general availability.
What's Changing
- Smarter folder organization. Pin the folders you use most, move a folder (and everything in it) to a new location in a couple of clicks, and search the folder list instead of scrolling. You can also drag a message into a folder from anywhere on its row, not just a small handle.
- More download control. Rollup and drilldown CSV downloads will support adding Audience Center profile fields, and you'll be able to generate a PDF of the report visuals or download the email's HTML and images directly from the report.
- Easier to find True Open settings. True Open filtering itself isn't new, but it's now easier to discover: your account's current settings are visible without digging into account settings to find them. These filters apply to standard emails in the new Outbound Messages pages; updates to triggered message management and reporting are coming later this year.
As a reminder, the rebuilt experience also brings your drafts, scheduled, awaiting approval, failed, and sent messages together in one place with consistent folders, tags, and favorites, and gives every email a single Email Detail page that looks the same whether it's a draft or already sent.
At GA, this experience becomes the default for every account. There's no admin opt-in step to take. If you're already in the beta, the only thing that will change is that you will no longer be able to leave the new experience. If you're not yet in the beta, your account will be switched over automatically on August 27.
Legacy composer deprecation: Starting at GA, you won't be able to start a new blank, email code, or plain-text-only email in the legacy composer. You can still create from an existing legacy email or template, so nothing you've already built is affected. New original emails should be started in the new email composer.
Learn more about the new experience here.
When
We're targeting Thursday, August 27, 2026 for general availability.
Customer Impact
A faster, more organized way to find and act on your email reporting, with engagement numbers you can trust for decision-making, now with the folder and download improvements beta participants asked for.
Want to go deeper?
You can read detailed articles for each new screen in the Outbound Messages section of Act-On Connect. You'll need to be logged in to view these pages.
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