Delete Contacts from Audience Center All Contacts

  • Updated

You can delete contacts individually, in bulk, or remove all contacts from a segment. Deletions are permanent. If a deleted contact exists in your connected CRM, it will return to All Contacts on the next CRM sync.

Quick Reference (Advanced Users) – Click to Expand
  • Hover a contact row to delete one contact.
  • Use checkboxes to delete multiple contacts.
  • Use the segment menu to delete all contacts in a segment.
  • CRM contacts return on the next sync unless erased.

Instructions

Delete One Contact from a Segment

  1. Go to Audience Center > All Contacts and open the segment you want.
  2. Hover over the contact’s row and open More Options.
  3. Select Delete contact.

Need GDPR compliance?

If you require proof of deletion for regulatory reasons, use the Erase Contact tool instead. It provides an auditable, compliant deletion workflow.

Delete Multiple Contacts from a Segment

  1. Go to Audience Center > All Contacts and open the segment you want.
  2. Select contacts using the checkboxes on the left.
  3. In the blue action bar at the top, click Delete contact.

Delete All Contacts from a Segment

  1. Go to Audience Center > All Contacts.
  2. Hover over the segment you want to clear.
  3. Open More Options.
  4. Select Delete all contacts.

Tip: Manage who can delete contacts by reviewing user permissions.

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