Changes to MS Dynamics 365 Cloud Authentication

  • Updated

Microsoft is retiring Office365 authentication (basic username-and-password auth) for Dynamics 365 Cloud environments. If your Act-On account connects to a Dynamics 365 Cloud instance, this affects you directly.

Why this matters: Microsoft retired this authentication protocol on April 1, 2022. Any Dynamics 365 Cloud account still using Office365 (Basic Auth) after that date loses its connection to Act-On until it's switched to OAuth.
Next Steps: If your account is a Dynamics 365 Cloud instance, you must change your connection to OAuth before April 1, 2022, to avoid any disruption of service. OAuth is a more secure method of authentication that uses an Application Client ID and Secret generated from Azure Active Directory. If your Dynamics 365 account is on-premises, your connection is not impacted.

What's Changing

Microsoft is in the process of deprecating the Office365 authentication type (Basic Auth with a username and password) for Dynamics 365 Cloud environments.

When

Microsoft retired this authentication protocol on April 1, 2022.

Customer impact

This change directly impacts the connection between MS Dynamics 365 Cloud and Act-On.

To prepare for a smooth transition, contact your System Administrator for Azure Active Directory and MS Dynamics 365 Cloud for help with the following:

Contact Act-On Support for assistance with this process. Submit a support request here for immediate assistance with this update.

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