2022

Inbound Competitors Feature End of Life

What's Changing Act-On has removed the Competitors feature from the Inbound capability suite. The feature no longer satisfies the original intent due to limited data sharing from the providers we have integrated with. We have seen decreased usage and are deprecating this feature to focus our product efforts on building impactful features. When December 14, 2022.
Read Article →
Performance Improvements for Form Confirmation Email

What's Changed We’ve made significant improvements to the speed and reliability of the form confirmation emails. These are transactional emails that help reassure your contacts that you've successfully received their form submissions. Following this release, form confirmation emails will no longer be in the same queue as marketing emails, which previously could result in delays. When Decem...
Read Article →
Updates to the Branding Page

What’s Changing We’ve updated the Content > Branding page to our new UI design. The updated page allows you to: Upload and edit logos used in email headers Manage your custom marketing domain and favicon used in Act-On assets Set a custom link displayed inside your Act-On account navigation area All in a new and updated UI/UX As part of these changes, we have moved Signatures under a separat...
Read Article →
Improvements to User Management

What’s Changing We’re improving how Act-On admin users invite new users and manage user permissions. Key changes include: Redesigned Settings > Users page Improvements to the new user invitation email with the ability to add a custom greeting New welcome email with helpful tips & tricks for new users More bulk options for inviting and managing users Ability to copy permissions from another use...
Read Article →
Streamlined Navigation and More Improvements to Automated Programs

What’s Changing We’re bringing the Automated Programs editing and reporting interfaces under a single header. You’ll be able to easily navigate between building programs to viewing program reporting inside a single interface. New tabs with dropdown menus make it easy to navigate inside an Automated Program: When you edit a paused or draft program, Act-On automatically detects when the progra...
Read Article →
Zoom Webinar Reminder Email Improvements

What's Changed Act-On’s built-in integration with Zoom enables the management of email messages with potential registrants, registrants, and attendees directly from the webinar experience. Our new release allows Reminder emails to be scheduled up to 5 minutes prior to the webinar start. It also triggers these emails immediately at the scheduled time and bypasses the marketing email queue to ens...
Read Article →
Intelligent Spam Bot Attack Detection & Filtering in Act-On Forms

Act-On's web form capabilities that secure forms from Spam Bot abuse have been updated. This is another form of protection for your forms that goes beyond the use of CAPTCHA and double opt-in flows. What's Changed We've added intelligence to the validation of Act-On submitted form data that will detect and filter activity from spam bots attacks. Filtering rules range from the format of Name-rel...
Read Article →
Improved Visibility Into Running Automated Programs

What's Changing We’re excited to announce more improvements to Automated Programs. You can open Automated Journey Builder navigation tabs and steps even when the program is running. For example, you might want to see exactly what logic the branch step A-4 is using here: Previously, if the program was running, you had to navigate to the Steps tab on the Automated Programs Dashboard. Now, to se...
Read Article →
Redesigned Profile Page

What's Changing As part of our ongoing initiative to redesign and modernize the Act-On user interface, we’re launching an updated version of the Profile page: If you are an Admin user, you’ll notice that Organization, Address, and Policies are no longer managed on the Profile page. We’re consolidating account-wide Admin settings to the newly designed Custom Account Settings page and are making...
Read Article →
New Plain Stationery Resolves Outlook Mail Rendering a Red Background

Information in this article is about emails created in the Legacy Email Composer. For the most up-to-date way of creating emails in Act-On, see the Email Composer User Guide. What's Changing We have created a new "Plain - no background" stationery that can be used in place of the current one causing this issue. If you experience an email generating a red background, you can select the new Plain...
Read Article →
Updated Google Ads Integration

What's Changed We have released an update to the Act-On Integration with Google Ads. You can now connect multiple Act-On accounts to the same Google Ads instance. When June 12, 2022.
Read Article →
Google Ads API Upgrade - COMPLETE

What's Changing We're pleased to announce that Act-On's integration to Google Ads has been updated to use Google's new API and more secure authentication protocol! When June 8, 2022. Customer impact If you have an existing connection, you need to re-authenticate as your current connection is no longer supported by Google. Please Disconnect and click on Connect again. For more details refer to o...
Read Article →
Enhancements to Automated Programs

We’ve been hard at work on significant improvements to Automated Programs reporting to enhance the user experience. We’re excited to announce the full rollout of these improvements. What’s Changing? The new Automated Programs reporting dashboard replaces our classic program dashboard – the classic dashboard will no longer be available The Automated Programs listing page has a new set of naviga...
Read Article →
Personalized SMS Welcome Messages

What's changed Our latest release includes the addition of personalized tokens to SMS Welcome Messages. You can now simply edit your template Welcome Message to ensure your newly opted-in contacts receive personalized content: When May 4, 2022.
Read Article →
SMS URL Shortener Feature Improvement

Our team has been hard at work making improvements to the SMS functionality based on your valuable feedback! We have released a major improvement to the native SMS URL Shortener. What's Changing The new URL shortener will create links using a 5-character domain name "act.ly" rather than your Custom Marketing Domain. When April 20, 2022. Customer Impact Links created using the old version of t...
Read Article →
Changes to MS Dynamics 365 Cloud Authentication

What's Changing Microsoft is in the process of deprecating the Office365 authentication type (Basic Auth with a username and password) for Dynamics 365 Cloud environments. When Microsoft will retire this authentication protocol on April 1, 2022. Customer impact This change directly impacts the connection between MS Dynamics 365 Cloud and Act-On. Next Steps: If your account is a Dynamics 365 Cl...
Read Article →
CRM Integration Update: Act-On now fully integrates with Zendesk Sell!

What's Changing We are excited to announce additional updates to our seamless and bi-directional integration with Zendesk Sell CRM! These additional features listed below will enable your organization to accelerate and cultivate strong sales, product, and marketing alignment. Rapid Lead Transfer The Act-On/Zendesk Sell integration enables marketers to provide sales-qualified leads in a timely ...
Read Article →
Update Data Studio to Modify Data for Apple Mail Privacy Protection Opens

What's Changing In response to Apple Mail Privacy Protection changes, we’re making the following changes to Data Studio exports: Opens impacted by Apple Mail Privacy Protection are now marked with the label ‘Privacy Protected'. The following fields in the spreadsheet will be updated with the new Privacy Protected label: UA: Operating System UA: Device Category UA: Device UA: Browser Operat...
Read Article →
ABM: Total Score Issue Fixed

What's Changed We have fixed an issue in the Account Report for accounts using our ABM (Account Based Marketing) module. The report now shows the correct Total Score. When March 20, 2022.
Read Article →
SMS Feature Enhancements

What's Changed We've released the following fixes and improvements to our SMS features. Scheduled emails now correctly display the time when the email is expected to be triggered depending on the sender option: recipient or sender time zone Resolved issue with the list selector always defaulting to the Marketing List folder when importing Opt-Ins Resolved issue with Opt-In list not consi...
Read Article →