All accounts connected to Sugar CRM are now able to synchronize contact opt-out subscriptions between Act-On and Sugar CRM.
What's Changed
Data management has a new setting where the sync can be configured.
- When Push Opt-Out to CRM is enabled, the following data updates can be expected:
-
A contact’s opt-out state is updated to True in SugarCRM when the contact unsubscribes to marketing email communications sent by Act-On
-
The opt-out state is updated to False in SugarCRM when a previously opted-out contact re-subscribes to marketing email communications sent by Act-On
-
- When Pull Opt-Out from CRM is enabled, the following data updates can be expected:
-
A contact is unsubscribed from marketing email communications sent by Act-On when the contact opt-out value in the CRM is set to Opted Out = True
-
When
August 21, 2023.