Webhooks: CRM Link in AP Step Webhook Payload Released!

  • Updated

What’s Changing

The webhook payload for events triggered from an Automated Program step will include the CRM record URL. This is only applicable to customers using our built-in integrations with Salesforce, Sugar, Netsuite, and Zendesk Sell.

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December 7, 2023.

Customer Impact

Customers have additional tools to integrate with non-Act-On built-in CRMs. Sales teams will have access to the most up-to-date information, behavior insights, and about leads and prospects.

Only customers using All Contacts will benefit from this update. If you don't see All Contacts, please fill out the form here to request this feature activation.

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