All New Email Composer

  • Updated
The new Email Composer has launched! Learn more

We’re introducing a new way to design beautiful and compelling emails in Act-On. Enjoy more styling and formatting options, improved mobile responsiveness, and a sleek new user interface. Plus, we’ve added some wish list items users have been asking for.

What’s Changing

We are releasing the new composer as part of an open beta which means that we will have both composers available for you to use, but we encourage you to use the new one when it's available and meets your needs. During the beta we'll be releasing features regularly, allowing the new composer to be used in more areas across Act-On. Once the new composer supports all existing areas and capabilities, we'll move out of beta and into general availability (GA).

We'll keep you updated with each release as we move towards GA. Watch out for New Email Composer articles in Our latest features and product updates.

In the meantime, we hope you enjoy using the new composer!

To Get You Started

New Features Since June 24, 2024

  • June 27: New composer templates to Act-On Anywhere for Gmail & Outlook! Outlook users need to reinstall the Outlook Act-On Anywhere modal to see the new templates.
    Follow the installation guides for Outlook & Chrome.
  • June 27: Create A/B test messages using the new composer.

Coming Soon

  • Create RSS messages using the new composer.
  • Users can create and send template, draft, previously sent or blank emails from the new composer from the All Contacts page, Marketing List page, & Account Dashboard.
  • Marketing Network users can share new email templates and Forms/Form templates with Form confirmation emails using the new composer via the Marketing Network.

Fixes

  • Email size: the interface was showing various email sizes when navigating between tabs. This has been resolved so the user only sees one, true email size value.
  • Table block error (fixed April 22): the validation for a blank table was being triggered when a user removed a header but that has been resolved

What's New

  • Rounded corners for images.
  • New composer support for CRM sales seat users for Salesforce, MS Dynamics, SugarCRM & Zendesk. Netsuite will come at a later date.
  • New fonts including Calibri and Century Gothic.
  • New composer emails in Webinars, by selecting new composer emails in Drafts, Templates, and Sent messages within webinars.
  • Adding new composer emails to Campaigns.
  • Use title, paragraph, image, and list blocks to create content
  • Mobile editing mode
  • Dark mode preview (desktop, mobile): Preview email in dark mode in desktop and mobile views.
  • Test email
    • Add any individual to the test list
    • Add instructions to reviewers in the banner
  • Add a video to your email
  • Auto-Save
    • Auto-Save starts with the first change to your email. Any change made within the composer will be autosaved immediately.
    • You can also save on demand.
    • The autosave feature shows you when the last save was completed.
  • Undo/Redo: The new composer provides a session-based change history. You can return to any point within your session. 
  • Emojis in the subject line
  • Saved Rows
  • Set background image
  • Side-by-side content blocks can be stacked vertically in any order (left to right or right to left)
  • Align content blocks within a row
  • Duplicate a row
  • Hide row content  on desktop/mobile 
  • Email size guidance
    • Shows current email size vs size at which Gmail clips emails
    • (does not include hosted image size)
  • UTM parameters are configured for all domains that have been identified in Settings
  • Redesigned Litmus device/client preview
  • Subject and preview  line length guidance

Composer Comparison

The new composer has many great features and we're confident you'll find it easier to use. But it is very different from the current composer. Here are some of the key things to be aware of.

Act-On Areas that support the new composer

For a full list, see the new Email Composer FAQ.

Features that work differently

  • Inline HTML block
    • Before: Use the Rich Text Block to create and edit HTML for the body of the email
    • Now: Use a single HTML block
  • Tables for layout  - available for Open Beta
    • Before: Use the Rich Text Block to create a table for layout
    • Now: Use the editor rows and adjust the column structure as needed
  • Rich Text Editor
    • Before: all content could be managed in the single Rich Text Editor
    • Now: replaced by the Title, Paragraph, Button, & List blocks.
  • Dynamic Content - available for Open Beta
    • Before: user could create Dynamic Blocks and a fallback option
    • Now: no fallback option 

Deprecated Features

  • Stationery is no longer supported
  • The Greeting block is no longer supported
  • Social Share block (+ forward to friend)
  • Business Card block
  • Check Spelling

Current features not yet supported

  • Poll Block
  • Uploading HTML – use the legacy composer to upload complete HTML. Coming in a future release post-GA
  • RSS Custom Block – use the legacy composer to upload complete HTML. Coming in a future release post-GA
  • Headers, footers, logos, and signatures --  Updates to the headers, footers, logos, and signatures from the listing pages will not update in BETA draft or template messages. Coming in a future release.
  • Personalization use in the image block  -- Not supported and being evaluated for development.

Features no longer available:

  • Stationery
  • Rich Text Block

Questions, Issues, & Concerns

Most accounts will have full access to the new composer starting April 22. All feedback and issues can be shared through regular support channels.

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