- When you create a rule, you set a message limit and time period (eg., 5 emails in 7 days).
- Once the contact reaches that limit, Act-On will suppress emails to that contact for the rest of the period.
- Once this period ends (eg., at the end of 7 days), the count resets and the contact can receive emails.
This is a best practice for optimal email delivery because it prevents you from flooding contacts' inboxes, which is commonly associated with spam.
These rules apply to all messages sent from Act-On except form submission confirmation emails and those that use the Transactional Sending feature. Webinar reminders and Automated Program messages will be also suppressed. However, you can set specific messages and programs to ignore your fatigue rules.
Setting Up Email Fatigue Suppression Rules
Using simple to set-up rules, you can define rules like “no more than one marketing email a day and no more than three emails per week and no more than 5 emails per month."
- Navigate to Contacts > Other Lists > Bounces & Opt-Outs
- Hover over Email Fatigue Suppression Rules and click Edit.
- Click Add and define your Email Fatigue Suppression rules.
- Once finished, click the Save Rules button.
Allowing Email Sends to Ignore Fatigue Rules
In the Address tab in the New Message Composer, click the checkbox for Override Email Fatigue Suppression Rules.
By default, Automated Programs will adhere to your set Email Fatigue Suppression Rules. If a contact is suppressed from a particular send due to fatigue, they will be listed in the Not Sent/Suppressed log in the Sent Message Report for your message and be moved to the next step in your Automated Program without being sent an email.
You can set your program to ignore suppression rules from the General Settings tab:
Alternatively, you can set up branch logic to handle these cases to resent your message, exit the contact from your Automated Program, or any other Automated Program action: