Defining Email Fatigue Suppression Rules

  • Updated
Using email fatigue rules allows you to prevent your contacts from receiving too many emails.
  • When you create a rule, you set a message limit and time period (eg., 5 emails in 7 days).
  • Once the contact reaches that limit, Act-On will suppress emails to that contact for the rest of the period.
  • Once this period ends (eg., at the end of 7 days), the count resets and the contact can receive emails.

This is a best practice for optimal email delivery because it prevents you from flooding contacts' inboxes, which is commonly associated with spam.

These rules apply to all messages sent from Act-On except form submission confirmation emails, webinar invites/follow-ups, and emails that use the Transactional Sending feature. Automated Program messages will be suppressed by default, but you can set specific messages and programs to ignore your fatigue rules.


Setting Up Email Fatigue Suppression Rules

Using simple-to-set-up rules, you can define rules like “no more than one marketing email a day, and no more than three emails per week, and no more than 5 emails per month."

  1. Navigate to Contacts > Other Lists > Bounces & Opt-Outs.

  2. Hover over Email Fatigue Suppression Rules and click Edit:

    Defining Email Fatigue Suppression Rules 01.png
  3. Click Add and define your Email Fatigue Suppression rules.

  4. Once finished, click the Save Rules button:

    Defining Email Fatigue Suppression Rules 02.png

Allowing Email Sends to Ignore Fatigue Rules in an Automated Program

By default, Automated Programs will adhere to your set Email Fatigue Suppression Rules. If a contact is suppressed from a particular send due to fatigue, they will be listed in the Not Sent/Suppressed log in the Sent Message Report for your message and be moved to the next step in your Automated Program without being sent an email.

You can set up branch logic for these cases to resend your message, exit the contact from your Automated Program, or any other Automated Program action:


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