Opt-Outs, Bounces, & Suppressions
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Manage Your Spam Complaints
When a contact who receives your email did not want your content in their inbox, does not remember...
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Hard Bounces, Soft Bounces, and Suppressions
When you send an Act-On email message it may not be successfully delivered to the end recipient. T...
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Email Bounce Reasons
When your email doesn't successfully reach its intended audience, it may have hard-bounced, soft-b...
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Hard Bounces with Act-On Contacts
If you are using Act-On Contacts and have contacts in the hard bounce list that you want to email ...
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Removing a Contact from the Hard Bounces List
A hard bounce is an email that was sent to the specified address but was returned as a terminal or...
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Scrubbing Opt-Outs, Bounces, and Spam Complaints from a Marketing List
When a contact opts out, hard bounces, or files a spam complaint from one of the email messages se...
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How do I resubscribe a contact who mistakenly opted out?
Occasionally, your contacts make unsubscribe by accident and you may need to remove them from the ...
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Managing Soft Bounces
A "soft bounce" is when an email message is not accepted by a recipient's remote server. They do n...
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Customize your Opt-Out Confirmation Page
Every marketing email must include an Opt-Out link for contacts to unsubscribe. The link takes you...
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Add Email Addresses to your Opt-Out List
If someone cannot click the unsubscribe link for some reason, or if you receive an email message f...
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Managing Opted-Out or Unsubscribed Contacts in Bulk
Act-On allows you to manually unsubscribe a group of recipients by adding contacts to your opt-out...
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Suppressing Recipient Email Domains
Act-On allows you to block domains from receiving your email messages. You can specify domains to ...
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Defining Email Fatigue Suppression Rules
Using email fatigue rules allows you to prevent your contacts from receiving too many emails. Whe...