Opt-Outs, Bounces, & Suppressions

Manage Your Spam Complaints

Email recipients marking your email as spam can work against your sender reputation. Monitor this ...

Hard Bounces, Soft Bounces, & Suppressions

Emails not successfully delivered to end recipients are soft or hard-bounced messages. When Act-On...

Email Bounce Reasons

Details on the bounce reasons that may appear in your Sent Message Reports are in the table below....

Hard Bounces with Act-On Contacts

If you are using All Contacts and have contacts in the hard bounce list that you want to email aga...

Removing a Contact from the Hard Bounces List

A hard bounce is an email that was sent to the specified address but was returned as a terminal or...

Scrubbing Opt-Outs, Bounces, and Spam Complaints from a Marketing List

Keep your data & reporting clean by removing email addresses that opt out, bounce, & spam complain...

How do I resubscribe a contact who mistakenly opted out?

If a contact accidentally unsubscribes, you can remove them from the Opt-Out list to resubscribe t...

Managing Soft Bounces

A "soft bounce" is when an email message is not accepted by a recipient's remote server. This does...

Customize your Opt-Out Confirmation Page

Update the default Act-On opt-out confirmation page to match your branding. Every marketing email ...

Add Email Addresses to your Opt-Out List

You can unsubscribe email addresses manually, for example, if someone cannot click the unsubscribe...

Managing Opted-Out or Unsubscribed Contacts in Bulk

Act-On allows you to manually unsubscribe a group of recipients by adding contacts to your opt-out...

Suppressing Recipient Email Domains

Specify domains to automatically be suppressed from all message sends on your account. Typical use...

Defining Email Fatigue Suppression Rules

Prevent your contacts from receiving too many emails using email fatigue rules. When you create a...