How do I resubscribe a contact who mistakenly opted out?

  • Updated
If a contact accidentally unsubscribes, you can remove them from the Opt-Out list to resubscribe them.

Instructions

  1. Go to Lists > Other Lists > Bounces & Opt-Outs.
  2. Click and open your Opt-Out list.
  3. Search for the appropriate email address.
  4. Click the Remove Opt-out button to the left of the email address.
Be careful! Please pay attention to pertinent privacy and compliance regulations when removing opt-outs. We encourage you to get written confirmation from your customers before opting them back in.

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