How do I resubscribe a contact who mistakenly opted out?

  • Updated
Occasionally, your contacts make unsubscribe by accident and you may need to remove them from the Opt-Out list. You can resubscribe a contact who mistakenly opted out by following these steps.


  1. Navigate to Contacts > Other Lists > Bounces & Opt-Outs
  2. Click and open your Opt-Out list
  3. Search for the appropriate email address
  4. Click the Remove Opt-out button to the left of the email address
Be careful! Please pay attention to pertinent privacy and compliance regulations when removing opt-outs. We encourage you to get written confirmation from your customer before opting them back in.

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