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Identifying False Positives in Email Clicks

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    Rob Salzman

    note:  We added a feature to allow you to stop recording "view in a browser" links as click.

    https://connect.act-on.com/hc/en-us/community/posts/360035928313-Recent-product-updates-re-cap-from-September-26-Webinar

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    Tami Krupski

    Why wouldn't you have these IP addresses automatically suppressed in the tool for everyone? Is there anyone who would actually WANT to see these clicks show up in their reports?

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    Chris Apgar

    Hi Tami, thanks for asking. In short, these IP addresses are suggested to suppress because we've seen a pattern of bot-like behavior, but it's ultimately a guessing game. Most of these email filter companies change IPs and do not publish the ranges that they use, so there's always a chance these are not all associated with bots. So it's something we encourage but want to be sure we're flexible to allow you to add or remove as you wish.

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