What Are Triggered Messages?

  • Updated

Automated emails that come from your Act-On Forms, Webinars, or Automated Programs are also known as Triggered Messages.

Find Your Triggered Messages

To find Triggered Messages sent through your Act-On marketing activities:

  • Go to Outbound > Other Messages > Triggered Messages

Types of Triggered Messages

  • Forms – These are confirmation email messages defined in the Settings page for Act-On forms.
  • Programs – These messages are associated with Send Email steps in automated programs.
  • Webinars – These messages are associated with the Webinars feature.
  • Other – When you delete a program or click the Clear link within a program step, the associated messages move from the Programs page to this page. Likewise, when you delete a form, the associated auto-response message moves from the Forms page to this page. Lastly, this page lists the optional messages sent via the manually accept/reject feature in Webinars.
  • Event-Triggered – These are messages triggered from the API by calling the Event-Triggered Email endpoint. Emails can be either Commercial or Transactional.

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