When creating a new email, users have the option of starting from a Blank Message. You can configure the blank message at the account level which is a great way for multi-user accounts to maintain consistent designs across their emails.
Email Composer
Configure the blank message with a variety of default settings and design elements, including:
- Subject & sender
- Global styles, rows, & content blocks
- Headers & footers
To customize the Blank Message:
- Go to Content > Email Templates.
- At the top right corner, click Blank email setup > Email composer.
- Edit the options available in the Settings & Design tabs as described in the Email Composer User Guide.
- When you have finished, at the top right, click Publish changes.
Legacy Emails
By default, a Legacy email Blank Messages uses the default Email Header, Email Footer, and Plain Stationery. If you have not customized your headers, footers, or stationery, then your blank message will look like this:
Customize the Blank Message
There are a few different ways to customize the blank message:
- Set a default Stationery
- Set a default Email Header and Footer
- Create a custom Blank Message
To create a custom Blank Message:
- Go to Content > Email Templates.
- At the top right corner, click Blank email setup > Legacy email composer.
- In the Design tab, update the Stationery, Header, Footer, and any other styling you wish to apply.
- Once you are done customizing the message, click Save. This saves as a new message template.
This new template can be changed later by revisiting the saved template or going back to Blank email setup.
Create a Blank Message
Email Composer
- Click Outbound > New Message. Act-On prompts you to choose a starting point for your new message. You have six choices in the window that appears.
- Click Blank Message.
Legacy Email Composer
- Go to Outbound > New Message.
- At the bottom (Create a message with the legacy email composer), click Blank message.