Occasionally, your contacts make unsubscribe by accident and you may need to remove them from the Opt-Out list. You can resubscribe a contact who mistakenly opted out by following these steps.
- Navigate to Contacts > Other Lists > Bounces & Opt-Outs
- Click and open your Opt-Out list
- Search for the appropriate email address
- Click the Remove Opt-out button to the left of the email address
Be careful! Please pay attention to pertinent privacy and compliance regulations when removing opt-outs. We encourage you to get written confirmation from your customer before opting them back in.