Why does my email have more than one font?

  • Updated

If you notice different fonts appearing throughout your email design, it’s usually due to how fonts are applied within individual elements such as Rich Text blocks, headers, or footers. Below is a guide to understanding why this happens and how to update your fonts.

Quick Reference (Advanced Users) - Click to Expand
  • Fonts must be applied separately in each block (Rich Text, Header, Footer, etc.).
  • New Rich Text blocks default to Helvetica Neue unless changed manually.
  • Mixed fonts in one block are usually caused by pasted formatting.
  • Use Custom Stationery when you need consistent styles across elements that don’t support font controls.
  • Custom fonts require inline styling - see the linked guide below.
Try it like this: Reapply your chosen font in each Rich Text block, then update your header, footer, and signature from the Content menu to ensure consistency across your whole email.
This article applies to emails created in the Legacy Email Composer. For the most up-to-date way of creating emails, see the Email Composer User Guide.

How to Update Fonts in Your Email

The Legacy Email Composer is a modular builder, meaning each element controls its own text styling. To apply your brand fonts consistently, update each block that contains editable text—such as Rich Text, Headers, Footers, or Signatures.

For elements without font settings, you can update the design using Custom Stationery.

To use a custom font, follow this guide: Add a Custom Font to Your Email with Inline Style.

Common Problems

Problem 1: Different Fonts Across Rich Text Blocks

Each Rich Text block stores its own formatting. When you add a new block, it defaults to Helvetica Neue unless you manually select a different font. Changing the font in one block does not affect the others.

Even two blocks inside the same section (for example, a two-column layout) can have completely separate font styling.

Two-column example showing independent fonts

Solution

  1. Open the Rich Text block and highlight the text.
  2. Choose your desired font from the Font dropdown.
  3. Click OK to save your changes.
  4. Repeat for each block where you want to apply the same font.

Font selection example

Problem 2: Mixed Fonts Inside One Rich Text Block

This usually happens when text is pasted from other programs (e.g. Word, email applications, or web pages). Pasted content often brings hidden font styling with it.

Solution

  • Select all text and reapply your chosen font from the dropdown menu.
  • Or click the Code icon to edit inline styles directly—useful when applying custom fonts.

To prevent this in the future, paste using Paste Without Formatting.

Problem 3: Different Fonts in Headers, Footers, or Other Elements

Fonts are applied independently within each element. Update the font for each component separately using the menus below.

Header

Update the header font under Content > Email Headers.

See also: How to Create Custom Email Headers
Footer

Update the footer font under Content > Email Footers.

See also: How to Create Custom Email Footers
Signature

Update signature font under Content > Signatures.

See also: How to Create and Use Email Signatures

Some blocks cannot be updated from the Rich Text editor. For these elements, use Custom Stationery to define default fonts for your email:

  • Greeting
  • Media File Download
  • Form Link
  • Time & Place
  • Multiple Choice
  • Business Card
  • Social Share

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