You can export your contact data from All Contacts at any time to review, back up, or analyze your data outside Act-On. Exports are available at the All Contacts level, at the segment level, or for a selected set of individual contacts.
Quick Reference (Advanced Users) – Click to Expand
- All Contacts export: Export the entire database from the “All Act-On Contacts” segment.
- Segment export: Hover a segment → More actions → Export.
- Selected contacts: Check contacts → use the blue bar’s Export icon.
- Exports download as CSV files to your browser’s default download location.
Try it like this: Before cleaning up old data, export the “All Act-On Contacts” segment to create a backup file. You can then filter or audit the CSV in Excel or Google Sheets.
Instructions
User permissions: If your Export options are disabled, your Act-On administrator may need to update your permissions.
Export All Contacts
- Go to Audience Center → All Contacts.
- Locate the segment titled All Act-On Contacts.
- Hover over the row and click on the three dots More actions.
- Select Export.
- Your CSV file will download to your browser’s default location (usually the Downloads folder).
Export a Segment
- Go to Audience Center → All Contacts.
- Find the segment you want.
- Hover over the row and click More actions.
- Select Export.
- Your CSV file will download to your browser’s default location.
Export Individual Contacts
- Open the Contact Listing page (the contact list view inside any segment).
- Use the checkboxes on the left to select one or more contacts.
- In the blue bar at the top, click the Export icon.
- Your CSV file will download to your browser’s default location.