When you pick email addresses to use as the 'From' on your messages, the domain for each one must be specially configured and authenticated to work for this purpose. For example, if you send from info@company.com and sales@ourcompany.net, complete this setup for company.com and ourcompany.net.
Every domain that you send from must be configured using this process. This applies to both From Addresses added in Settings and Personalized From Addresses in your marketing lists.
SPF for Email From
You must enable Sender Policy Framework (SPF) for each Email From domain to let Act-On send emails on your behalf. Click here to learn why emails without SPF don't reach the inbox!
- Choose the addresses you want use as From addresses on your messages (eg., marketing@company.com, janesmith@ourcompany.com, info@company.net) and make a list of the domains
- Add the From addresses in Act-On
Next, work with your mail or IT team to: - For each domain (bolded in examples above) create a new TXT record in the DNS settings for the domain:
- v=spf1 include:_spf.act-on.net -all
(if the domain already has an SPF record, you should add include:_spf.act-on.net between the existing "v=spf1" and "-all" instead of creating a second record)
- v=spf1 include:_spf.act-on.net -all
- Continue the process below
Important: Setup is not finished until all steps below are complete.
DKIM for Email From
You must set up DomainKeys Identified Mail (DKIM) for each Email From domain to let Act-On use it as From label on your messages. Click here to learn why emails go to spam without DKIM enabled!
- Gather the list of domains you are using for your From addresses (the same list used above)
- From the Start page in Act-On, locate your Account ID
- Your Account ID number is listed next to your Account Name
- You can also find your Account ID in the top-left menu under Account Details
- For each domain: Work with your IT to create a new CNAME entry in your DNS:
- Name or Host: {{AOAccountID}}aoauth._domainkey
(Replace {{AOAccountID}} with your Account ID from Step 2) - Value or Points To: dkim.act-on.com
- See Editing Your DNS to Implement DKIM for detailed steps to create this entry
- For multiple accounts: Please use your parent account's ID for the CNAME entry on all child accounts
- Name or Host: {{AOAccountID}}aoauth._domainkey
- Continue the process below
Important: Setup is not finished until all steps below are complete.
Support Ticket for Email From
After setting up SPF and DKIM for your Email From domain, contact our support team using the form below to complete the process.
Support will reply to confirm that setup is complete.