Apple's new Mail Privacy Protection feature will have an impact on digital marketing because it impacts the information available about your contacts’ behaviors. These changes will impact digital marketing strategies overall, and there are things you can do now to respond. Continue reading our FAQs to learn more about Apple Mail Privacy Protection and Act-On and how you can adapt your marketing program for the changing future.
What is Apple Mail Privacy Protection?
Apple is releasing a new feature called Mail Privacy Protection (MPP). Here is Apple’s description:
"Mail Privacy Protection hides your IP address, so senders can’t link it to your other online activity or determine your location. And it prevents senders from seeing if and when you’ve opened their email."
As of September 20, 2021, Apple Mail users who update to iOS15 on their mobile devices (iPhones, iPads) will have the option to opt-in to this privacy protection feature. If the feature is enabled, their IP address will be hidden and all mail content will load privately.
It’s important to note that Apple MPP will apply to all contacts who use Apple Mail to view their email, not just mobile devices. This will also apply to contacts who have non-Apple email providers (such as Gmail) but open their messages in the Apple Mail app.
How will this impact my marketing program?
As metrics like Email Opens are becoming less reliable, it’s important to pivot your strategies to focus on behaviors and metrics that measure holistic brand engagement rather than behavior unique to specific channels. Metrics such as clicks, form submissions, landing page visits, SMS opt-ins, SMS clicks, and landing page visits tracked with our beacon tracker functionality can give you invaluable information on how your recipients are engaging not just with your brand, but with your various marketing channels.
It’s also important for you to communicate these changes to everyone on your team who needs to know. This might include leadership or colleagues who care about your KPIs, your marketing business partners who also review these metrics, and/or your sales teams who use Act-On tools like the Contact Report to monitor contact activity.
For more advice on updating your marketing strategies in response to Apple’s privacy changes, see our blog post, What Apple’s Mail Privacy Protection Means for the Modern Marketer.
Also, be sure to register for our 9/30 webinar, What Email Privacy Protection Will Mean for Marketers, to hear advice from our Deliverability experts on how to respond to MPP.
How does this impact data in Act-On?
Overall, Apple MPP masks who opened the email (and whether they opened it), when, and where.
Impacted Contacts
Contacts who use the Apple Mail app on any device and opt in to privacy protection will reflect false open data. This is true regardless of their email provider (such as Gmail, or a business email).
Currently, the impact is limited to Apple Mail users on mobile devices who update to iOS 15. However, all future releases will include MPP. (Contacts who use Apple Mail from their Mac, for example, will be impacted when they update their Mac OSX to Monterey.) You can expect to see these changes impact your message reports gradually as MPP rolls out to all of Apple’s products.
Contacts who use iOS and other Apple products but open their email with another client (such as the Gmail app or a web browser) will not be impacted by this change.
Open Rates
Like most email tracking software, Act-On relies on a transparent 1px image to track email open behavior. Normally, this image loads from Act-On’s server when a contact opens the email in a browser or app. For contacts who have opted in to Apple MPP, this image will be pre-fetched. As a result, every message delivered to these contacts will appear as opened, when they have not actually opened the email.
Because of this, you will likely see an increase in open rates from your contacts who use Apple MPP because their mail service loads the email message before the contact reads it.
Location Data
Act-On also collects the IP address when the tracking pixel is loaded. Because the pixel will be pre-loaded at a remote location other than where the Apple Mail user is, location data will be inaccurate as a result.
How do I know who uses Apple Mail?
The best way to identify and measure the potential impact to your message reports will be to examine your data for messages you have already sent. Data for messages sent after the changes will be far less reliable. We'll explain why below.
Existing Email Report Data
Existing data for email messages sent before these changes can help you understand the volume of impact based on your unique audience.
Sent Message Reports
In your Act-On Sent Message Report, you can review the Device and Client tab to see how many contacts are opening messages using the Apple Mail client.
Data Studio Reports
You can also use Data Studio to generate a report of Email Messages for all contacts who opened their email from Apple Mail. You will want to look at the field “UA: Browser”, or “Browser”. Make sure the data only includes messages sent prior to the iOS 15 release (September 20, 2021).
Future Email Report Data
For emails sent after these changes, Apple Mail is actively obscuring identifiable information. These opens may be listed under “Unknown”, or in some circumstances, they may even be misattributed to another browser client. You may still see Apple Mail in your reports, however, these will most likely be from contacts who have not opted into MPP or updated their devices.
What Act-On features are impacted?
|
Feature |
Impact |
|
A/B Testing |
A/B Testing chooses a winner based on total clicks. Opens are considered when there is a tie in the number of clicks for each message. Therefore, A/B tests that have tied in clicks may be impacted by the changes in Apple Mail open data because the Apple Mail opens will be counted. |
|
Adaptive Sending |
Adaptive sending considers the time previous opens were tracked to predict the best time to send the next message. Although the open behavior will be less reliable, keep in mind that Adaptive Sending also considers other engagement behaviors, not just opens, when deciding the best time to send. More info. |
|
Automated Programs |
Branching: Programs using the “If Prospect Effectively Opened a Message” as a branch condition will consider Apple Mail opens as effective opens. Branches that use a "did not open" condition will miss the Apple Mail contacts who actually did not open the message. Program Lists and Segments: If you are using a segment of contacts who either opened or did not open a message, your segment will begin including these Apple Mail contacts who have not necessarily opened a message. Depending on how you are using this segment, this could impact who is added to the program, who is moved to a branch, and who exits early. Early Exit Conditions: Programs using the “If Prospect Effectively Opened a Message” as an early exit condition may see these contacts exit the program. Conditions that use a "did not open" behavior will miss the Apple Mail contacts who actually did not open program messages and they will stay in the program. Reports: Program Message Reports will show opens for all Apple Mail users who have opted in to MPP. |
|
Contact Report |
Activity History: Apple Mail users will show Open behaviors artificially. This may confuse your sales team. |
|
Data Studio |
Reports containing Email Open data may contain misattributed opens. Their associated data will also be unreliable, such as these fields: Action Time, Action Day, Action Month, Action Week, Browser, Operating System, GeoIP data, User Agent (UA) data, and IP Address. |
|
Message Reports |
Reports will include opens for all Apple Mail users who have opted in to MPP. |
|
Scoring |
The “Opened any message” and “Opened specific messages” scoring rules will be affected by any non-recipient opening activity. |
|
Segmentation |
The “opened messages” option in behavior-based segmentation may result in your segment being larger than it should be. |
What do I need to do in Act-On?
Reporting
Review your Message reports and/or Data Studio reports for Emails sent prior to the Apple Mail changes. Look for the count of contacts who use the Apple Mail client. This will help you gauge how many of your contacts are using Apple Mail, so you can estimate the impact to your future reports.
List Segments
Locate your list segments that rely on Open behavior and how they are being used. If they are included in a program you may want to alter the segment or program logic.
Automated Programs
Review your Automated Programs and decide if you want to continue using “open” or "did not open" behaviors as any early exit or branching conditions (for example, with re-engagement campaigns, consider focusing on clicks instead of opens).
Behavior Scoring
Review your score sheets. You may want to reduce the weight for email open behavior and/or increase the weight for other engagement behaviors like clicks and form submissions.
What is Act-On doing about these changes?
Act-On has had email experts and engineers testing these new features as part of Apple’s beta program so we can fully understand the impact for our platform and for your marketing operations.
Our Product team is still assessing a path forward as privacy protections increase across the digital ecosystem. We welcome your ideas and feedback. If there is anything Act-On can do to help with your success, be sure to post your thoughts on our Community's Product Idea Board.
What if I have more questions?
If you have general questions about Apple MPP and Act-On that are not covered in this FAQ, you can post your questions at the bottom of this article. We will be responding to your questions and updating these FAQs as we continue to learn more.