How to Reset Your Password

  • Updated

You can change your Act-On password at any time or reset it if you cannot remember it. This article covers both options and explains what to do if your account uses Single Sign-On (SSO).

Do you use SSO? If your organization uses SSO to access Act-On, your password is managed by your IT team. Act-On Support cannot reset SSO-managed passwords.
Quick Reference (Advanced Users) – Click to Expand
  • Change password: Profile › Security › Change your password.
  • Reset forgotten password: Use Forgot Password on the login page.
  • Password requirements: Must follow your account’s security policies.
  • SSO users: Reset passwords with your IT team, not through Act-On.
Try it like this: Update your password regularly and store it in a secure password manager so you always have access when logging in.

Change Your Password

Follow these steps to update your password while signed in to Act-On:

  1. Click your name in the upper right corner.
  2. Go to Profile › Security › Change your password.
  3. Enter your current password.
  4. Enter and confirm your new password.
  5. Click Update password to save your changes.
    • Store your new password so you can access Act-On in the future.

Reset a Forgotten Password

If you cannot remember your password, create a new one using the steps below:

  1. Go to the Act-On login page: https://login.actonsoftware.com/acton/account/login.jsp 
  2. Click Forgot Password?
  3. Enter your email address and select Reset Password.
  4. Check your inbox for an email from Act-On and follow the reset link.
  5. Enter and confirm your new password.
  6. Click Reset Password.
    • Save your new password for future sign-ins.

After completing the reset, return to the login page and sign in with your new password.

FAQs & Troubleshooting

I did not receive the password reset email

First, check all folders in your inbox, including spam or junk. If the message is not there, contact Act-On Support. Your IT team may need to adjust filtering rules to allow email from Act-On. More information: Allow Network Traffic from Act-On IPs and Domains.

I received a “401 Unauthorized” error

401 error

A 401 error can happen for several reasons:

  • Outdated or bookmarked login URLs. Use the main login page: Click here.

    In 2021, Act-On account host URLs changed. Since URLs can change again, do not bookmark Act-On after logging in.
  • Browser cache or cookies need to be cleared. Clear your browser data, then use the main login page again.
  • Your account uses SSO or SAML. For SSO-connected accounts, contact your IT administrator. Act-On does not manage passwords for SSO users.

Still Need Help?

Contact Act-On Support for additional assistance. We can help diagnose password or login issues.

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