Sometimes you will need to reset your account password. There are two ways to reset the account password: changing the password in your account, or resetting the password when you have forgotten your password and cannot log in.

Change your Password

To change your password while you are logged in to Act-On:

1. Find your name at the top right corner and click on it
2. Go to Profile > Password
3. Enter your old password
   • If you have forgotten your password, see instructions below
4. Enter a new password and confirm it
   • Your new password must meet the security policies set by your Act-On account administrator
5. Click Update Now to save the new password
   • Don't forget to save your new password for Act-On!

Reset a Forgotten Password

If you cannot remember your password and need to create a new one:

1. Click here to access our main login page and try again.
2. Choose "Forgot Password?"
3. Enter your email address and click Reset Password
4. Check your email for a message from Act-On, follow the reset password link
5. Enter a new password and confirm it
   
   • Your new password must meet the security policies set by your Act-On account administrator.
6. Click Reset Password
   • Don't forget to save your new password for Act-On!

Once you are redirected back to the login page, you can now log in with your new credentials.

FAQs & Troubleshooting

I didn't receive a password reset email. What should I do?

If you didn't receive the password reset email after selecting Forgot Password, first double-check your inboxes. The password reset email may have been sent to a spam folder.

If the message is not in your spam folder, you are welcome to contact our support team. We may ask to review your technical setup with your IT team; messages that are not received indicate that your company's email server is blocking email from Act-On. Your company's email servers should always allow emails from Act-On. More info: Allow Network Traffic from Act-On IPs and Domains

Error: 401 Unauthorized

A 401: Unauthorized error can occur in one of the following circumstances:

• Act-On was accessed from an outdated URL. This can happen when you are logging in or resetting your password by accessing a saved link or bookmark. Click here to access our main login page and try again. If this solves the problem, please update your bookmarks to the direct login page.
  In 2021, the URLs for every account host changed as part of system upgrades and maintenance. Account URLs are always subject to change. Do not bookmark Act-On after you have logged in, as that URL may become outdated in the future.
• Browser cache or cookies are causing errors. Clear your browser cache and cookies. Then click here to access our main login page and try again. 
• Your account uses SSO or SAML. If you know this is the case, please contact your IT administrator for assistance. Act-On does not manage passwords for accounts that connect via Single Sign-On.

Still need help?

Please contact Act-On for further assistance. We can help reset your password.