To synchronize your Opt-Out data between Act-On and Salesforce, your connected user's profile must have Field-Level Security access to View and Edit the Email Opt-Out field.

Ask your Salesforce Administrator to update this permission by following these instructions.

Instructions

Salesforce Lightning

1. Log into Salesforce and click Setup.
2. In the Object Manager select Contact.
3. Click on Fields & Relationships then select Email Opt Out.
4. Click View Field Accessibility.
   • You may need to re-select Email Opt-Out from a drop-down menu.
5. If the field access next to System Administrator says Hidden or Read-Only, click on it to change this setting.
6. In Field-Level Security, confirm the following settings:
   • Visible is checked
   • Read-Only is unchecked
7. Click Save.
8. Repeat steps 2-7 for Lead.

Salesforce Classic

1. Log into Salesforce and click Setup.
2. In the Build menu, go to Customize > Contacts > Fields.
3. Select Email Opt Out.
4. Click View Field Accessibility.
   • You may need to re-select Email Opt-Out from a drop-down menu.
5. If the field access next to System Administrator says Hidden or Read-Only, click on it to change this setting.
6. In Field-Level Security, confirm the following settings:
   
   • Visible is checked
   • Read-Only is unchecked
7. Click Save.
8. Repeat steps 2-7 for Leads.

Next Steps

Once you have updated the permission for your Email Opt-Out fields, you can sync your Opt-Outs with Salesforce. For more information, depending on whether you use Act-On Contacts or Marketing Lists, see:

• Synchronizing Salesforce Data to Act-On Contacts
• Synchronizing Salesforce Data to Marketing Lists