Why does the Website Prospector only show my home page?

  • Updated

The Website Prospector should show you every page a contact visits on your site, not just your home page. When it doesn't, it's almost always a sign that your site is running an outdated version of the Act-On Beacon tracking code, and a quick update from your webmaster resolves it.

Confirm the problem

If the Website Prospector is not reporting specific web pages that a visitor accessed, this indicates a problem that can be fixed with the help of your webmaster:

Screenshot of a Website Prospector report showing only the home page instead of the specific pages a visitor accessed.

You may be using an old version of the Act-On Beacon code. Ask your webmaster to check if your code looks like this:

Ask your webmaster to check if your code looks like this.

If it is similar to this, you will need to update your code for all of the web pages that you host and want to track.

The Beacon will automatically track your landing pages and forms, so these updates only need to be applied to the specific web properties you wish to track.

Update the Beacon code

  1. Go to Settings > Other Settings > Beacon Settings.
  2. Copy the code snippet provided under Install the Beacon.
  3. Provide the code to your webmaster, who will need to delete the outdated code & paste the new code where the outdated code used to be.

After applying the update, you should now see the specific web pages your visitors are viewing in the Website Prospector reports:

Screenshot of a Website Prospector report now showing the specific web pages visitors viewed after updating the Beacon code.

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