How to Import Salesforce Users

  • Updated

Before a Salesforce user can use any Act-On features, they need to be imported into Act-On as a Sales User. Act-On uses Single Sign-On (SSO) with Salesforce to authenticate them, so there's no separate Act-On password to manage.

Completing this setup will grant access to the following features:

  • The Act-On Salesforce Package, which provides the ability to:
    • Send Act-On Emails from Salesforce to Leads/Contacts and to Reports
    • View Activity History
    • Use the Hot Prospects dashboard
    • View Sent Messages and Website Visitor information
    • Act-On user profile settings including email signature, alert preferences, and personal details
  • Act-On Anywhere, which provides the ability to send and track emails with Gmail or Outlook
Who does this: An Act-On administrator, since importing Sales Users and reviewing their privileges requires admin access.
Why this matters: Without this step, Salesforce users hit a permission error when they try to open the Act-On tab, send Act-On emails from Salesforce, or use Act-On Anywhere in Gmail or Outlook. Importing them as Sales Users is what connects their Salesforce login to Act-On.

Quick Reference (Advanced Users)

  • Import users: Settings > Users > Manage users > Import CRM sales users.
  • Refresh existing users: Settings > Users > Sales Users > Update from CRM.
  • Missing the import option? Confirm you're an Act-On Admin and that your Salesforce connector is active under Settings > Connectors > Salesforce.

Essentials to Get Started

How to Import Salesforce Users

  1. Log in to Act-On
  2. Click on Settings > Users > Manage users
  3. Click Import CRM sales users*
  4. Check the boxes next to the Salesforce users you would like to grant access to and click Add User at the bottom of the window.
  5. Review Sales User privileges and hide any components you do not wish Sales Users to access in the Act-On tab.

*If you cannot see the Import CRM sales users option, see troubleshooting below.

How to Update Salesforce User Information

Your Salesforce Users' information will be updated in Act-On whenever the Salesforce connector is reset or updated.

Act-On administrators can manually refresh the sales users by going back to Settings > Users > Sales Users and clicking the Update from CRM icon above the sales users table.

Salesforce Users can also manage their User Profile in the Salesforce Act-On Tab if enabled.

FAQs and Troubleshooting

Why can't I add new CRM Sales Users?

If you cannot see the Import CRM sales users option, review the following:

If you are still having problems adding new Sales Users, you may not have sales seats available for the account. Your agreement with Act-On allows for a specific number of sales users. To increase your sales user limit, contact your Act-On sales representative or Customer Success Manager.

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