Act-On Anywhere brings the power of Act-On messages to your Microsoft Outlook account. It is a web-based add-in accessed directly from Outlook. Act-On Anywhere for Outlook (2023 version) has been updated to improve the user experience.

Essentials to Get Started

You need an active Act-On account to use Act-On Anywhere. It is available to marketing and sales Act-On users, including CRM users.

Platform Support

Act-On Anywhere (2023 version) is available on the latest versions of the following platforms used to access Outlook:

• Windows 10 and 11
• Mac OS X v10.10 "Yosemite" or later; Office on Mac must be installed
• Web browsers: Chrome, Edge, Firefox, and Safari (WKWebView required)
• Outlook 2016 or later (Windows & Mac)

Instructions

Remove All Previous Versions

The previous (legacy) version was available as a Windows Outlook desktop plug-in and a Chrome browser extension for Outlook.com. If you have any of these, remove them all as follows:

Windows Outlook Desktop Plug-in

1. In Windows, go to Settings > Apps > Installed apps > search for “Act-On Anywhere”.
   
   
2. Find Act-On Outlook Extension, then on the right, click  and select Uninstall:
   
   
   
   
3. Follow the instructions to complete the process.
   
   
4. Repeat this step for the installed app Act-On Outlook Extension Installer (shown above).

Chrome Browser Extension for Outlook.com 

1. In your Chrome browser at the top right, click  > Extensions > Manage Extensions.
   
   
2. Find the Act-On Anywhere tile and click Remove:
   
   

Install 2023 Version

1. In the version of Outlook that you use, access the add-in store :
   • In Windows Outlook desktop, in the Home tab, click the red grid icon Browse Add-Ins in the toolbar:
     
     
     
     
   • In Mac Outlook, at the right of the top toolbar, click  and select Get Add-ins:
     
     
     
     
   • In Outlook.com (in a Chrome, Edge, Firefox, or Safari browser) first, select a message to view. Next, at the top right corner of the message, click  and in the menu that appears, scroll down and click Get Add-ins:
     
     
     
     
2. A new window Add-Ins for Outlook opens. In the left menu, click My add-ins, scroll down and in the Custom Addins section, click + Add a custom add-in, and select Add from File:
   
   
   
   
3. You need to save the program XML as a new file. In a new browser tab, copy and paste the following URL: https://downloads.actonsoftware.com/release/manifest.xml
   Right-click anywhere on the page, and click Save as:
   
   
   
   
4. Back in Outlook, find and select your saved XML file, then click OK.
   
   
5. In the Warning pop-up that appears, click Install to continue.
   
   
6. The Act-On Anywhere add-in tile appears at the bottom of the Add-Ins window:

The add-in has been added to your Outlook account.

Next Steps

For information on accessing and using Act-On Anywhere, see the Act-On Anywhere for Outlook (2023 version) User Guide.

Having problems? See the Act-On Anywhere for Outlook (2023 version) FAQs.